Returns & Warranty

At Find & Furnish we want you to be completely satisfied with your purchase. This page explains your options if you change your mind, if something arrives damaged, or if you need to make a warranty claim.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Change-of-mind returns

If you simply change your mind, we're happy to help within 14 days of delivery, provided the item is unused and in original, as-new condition, in its original packaging with all fittings and documentation, and accompanied by proof of purchase.

Change-of-mind return freight is at the customer's cost, and a restocking fee of up to 20% may apply. Made-to-order, custom-configured, clearance and commercial project orders are not eligible for change-of-mind returns unless they are faulty. Please contact us before returning anything so we can arrange it correctly.

Damaged in transit

Please inspect your delivery on arrival. If anything has been damaged in transit, notify us within 48 hours of delivery, with photos of the packaging and the item, so we can resolve it quickly at no cost to you.

Faulty goods

If a product develops a fault, we'll work with you to repair, replace or refund it in line with the Australian Consumer Law and the manufacturer's warranty. The remedy depends on whether the fault is a major or minor failure.

Warranty

Our products carry manufacturer warranties that vary by range and by whether the piece is used in a domestic or commercial setting. Warranties cover defects in materials and workmanship under normal, intended use. They do not cover fair wear and tear, misuse or accidental damage, use beyond a product's rated environment (for example, domestic-rated products used commercially), unauthorised modification, or failure to follow assembly and care instructions. Where a specific structural or frame warranty applies, it is noted on the product.

To make a warranty claim, complete the form below with as much detail as you can. Our team will call you back to confirm the details, request any photos, and guide you through the next steps.

What to have ready

Your order or invoice number (or approximate purchase date), the product name or SKU, and a description of the issue with photos where possible. Questions? Email projects@findandfurnish.com.au and we'll point you in the right direction.